Emergency & Safety



We are currently aware of the following outages:


Updated 4/20/2017 - 1:00 AM

(Be sure to refresh your browser screen when checking for updated information)

If you are experiencing an outage, please check the following before you call the PUD:
  • Check circuit breakers/fuses to determine if the problem is in your electrical system.
  • Verify your neighbors are out of power.
  • If night time, and applicable, check to see if street lights are out in your area.

Once verified, call the PUD office nearest to you:

  • Raymond - (360) 942-2411
  • Long Beach - (360) 642-3191
  • Naselle - (360) 484-7454

To Report Outages After Hours (Toll Free):

  • Raymond/South Bend/Naselle: (877) 204-6181
  • Long Beach/Ilwaco/Chinook: (877) 602-6465

Note: The above numbers are only functional for reporting outages after-hours. Billing inquiries, service changes, etc. must be made by calling one of our business offices during normal business hours; Mon - Fri, 8:00 AM - 5:00 PM.

Upon discovery of any fallen power lines:


DO NOT ATTEMPT TO MOVE OR TOUCH DOWNED POWER LINES!

Immediately call the P.U.D. office nearest you:
  • Raymond (360) 942-2411
  • Long Beach (360) 642-3191
  • Naselle (360) 484-7454

When you call please state:

  • Your name
  • Location of fallen power line
  • Phone number where we can reach you
  • Description of the problem

If feasible, please monitor the area until P.U.D. service personnel arrive.

If a line falls onto your car…STAY IN THE CAR!

If you have a cell phone, call 911 and we’ll get there as soon as we can. Your car’s tires can act as an insulator, keeping you from being electrocuted.

Even one foot from your car to the energized ground can be lethal!

Once you have reported an outage to the PUD, please do the following:


  • Turn off and unplug all electronic equipment, such as VCR's, refrigerator, stereo, TV's, computers, etc.
  • Turn off circuit breakers to large electrical loads (water heater, furnace, heat pump, etc.).
  • Leave porch light on so P.U.D. crews will know when service is restored.
  • If there is damage to your electrical equipment or P.U.D. facilities serving you, turn off the main breaker to prevent any further damage.

By following the steps above, you will help reduce initial demand for electricity when power is restored. If the demand is too great, it will cause an overload on the system and the power may go off again.

Once electricity has been restored, please wait an additional 10 - 15 minutes before turning the circuit breakers to the 'ON' position.


If you plan to connect a generator to your electric panel, a transfer switch and a state electrical inspection are required.

Otherwise, the generator could backfeed into the utility electrical system, energizing supposedly dead wires and create a deadly hazard for linemen working to restore power.

Only use generators outdoors - far from windows, doors, vents, crawl spaces and in an area where adequate ventilation is available. Just using a fan or opening doors and windows will not provide sufficient ventilation.

Also, before using your generator, please contact your local P.U.D. office for an inspection of your transfer switch.

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Prior to any excavations and/or trenching, the State requires that you obtain locates for any underground utilities.

Call before you dig to learn where electric lines may be buried. Call Northwest Utility Notification Center ( NUNC ) 48 hours in advance at:

  • 1-800-424-5555.
  • Customers can now also dial 811 to obtain locates.
In windy weather, unattached tree limbs can land on power lines, potentially causing an electrical outage.

Tree limbs that grow into power lines can also create problems.

When working on trees that are near power lines, a ten-foot minimum clearance from the lines is required for safety purposes. (OSHA 1910.269). When setting up ladders and other equipment, everything should be secured so that nothing is in or can accidentally enter this safety zone.


Tree Trimming Safety

Please remember these important tips when trimming your trees:

  • It is your responsibility to inspect and, if necessary, hire certified tree trimmers to trim trees on your property that are in contact with or in close proximity to the service line that delivers power to your property.
  • Only professionally trained and certified individuals should trim trees that are touching or in close proximity to power lines.
  • For your safety please call us before conducting any kind of work on trees that are near overhead lines. We will inspect the lines and will help determine the best course of action.
Keep your family safe by following these safety precautions.

Do not touch a faulty appliance, plug, or bare wire. It can make you a part of the electric circuit and put you at risk for electrical shock.

  • Frayed wires are dangerous anywhere and should be repaired at once, or better yet, replaced.
  • Replace inflexible electric cords with UL certified cords that meet the UL's safety requirements and guidelines.
  • Repair any appliance that sparks, emits smoke, or shocks you.
  • Never use any electric appliance while in the tub or shower.
  • Do not use any appliance or touch an electric cord while you are touching metal pipes and faucets or anything wet.
  • Outlets near water sources (bathrooms, kitchen sinks, garages, outdoors) should be GFCI protected.
  • Unplug appliances before cleaning them or removing anything from them (such as burnt toast from your toaster).
  • Do not yank on the electric cord when unplugging appliances-doing so can damage the wires. Take hold of the plug firmly and pull straight.
  • Train children not to put things into electrical outlets. Plastic outlet guards are a good idea. Consider installing tamper-resistant outlets.
  • Keep work areas clean. Oily rags, newspapers, and sawdust can catch fire from electric sparks.
  • Never overload a circuit with high-wattage appliances. Overloading a circuit could cause the wire and breaker to heat up and could potentially start an electrical fire. Check the wattage on your appliances you want to plug into the same circuit does not exceed 1440 watts for a 15 amp circuit and 1920 watts for a 20 amp circuit.
  • Ensure wattage on appliances plugged into the same circuit do not exceed 1440 watts for a 15 amp circuit and 1920 watts for a 20 amp circuit.

Emergency Preparedness Checklist

The best defense in any emergency situation is to be prepared.

  • General:
    • Know the (Civil Defense) warning signals and where shelters are located
    • Place important documents such as insurance papers in waterproof bags or containers
    • Fill up the gas tank of your car
    • Keep cash or travelers checks on hand
  • Outside the Home:
    • Tie down or store all loose objects
    • Cover windows and door openings with boards, shutters or other shielding materials
    • For cooking, purchase butane, propane or a canned heat stove and enough fuel for 3-5 days, or a charcoal grill and charcoal. Do not use these units indoors!
  • Inside the Home
    • Check emergency equipment — such as flashlights, emergency generators, battery-operated, hand-crank, or solar-powered radios, light sticks and lanterns
    • Unplug electric appliances you may not need or use
    • Stock up on non-perishable foods, medications, personal hygiene, sanitary and baby supplies to last about 5-7 days
    • Purchase bottled water or store enough for one gallon per person per day, for about 5-7 days
    • Keep a first aid kit and special medications
    • Pack a manual can opener and bottle opener
    • Turn your refrigerator/freezer to the coldest setting; in the event of a power outage, food will keep fresh longer
    • Stock an ice chest with ice or frozen ice packs
    • Store matches or a lighter in a waterproof container. Keep a whistle to signal for help
    • Pet owners should remember to have extra food and water for them also

BE PREPARED FOR WINTER STORMS

Winter storms can strike with little warning, knocking out power, potentially for days at a time. You can be better prepared for extended power outages by checking the listing below:

A family preparedness kit should be ready with water, food, first aid supplies, clothing and any special items for medical conditions.


  • A flashlight and extra batteries; candles and matches.
  • A telephone connected directly to the jack; cordless phones rely on electricity.
  • Properly installed and inspected generator.
  • Clean drinking water, at least one gallon for each person per day.
  • Battery-powered radio.
  • Keep refrigerators and freezers closed; they can keep food safe up to 3 days if not opened.
Unlike many other natural hazards, earthquakes strike suddenly and without warning.

Earthquakes are sudden rolling or shaking events caused by movement under the earth’s surface, and can be felt over large areas.


If you are inside a building:
  • Stay where you are until the shaking stops. Do not run outside. Do not get in a doorway as this does not provide protection from falling or flying objects, and you may not be able to remain standing.
  • Drop down onto your hands and knees so the earthquake doesn’t knock you down.
  • Cover your head and neck with your arms to protect yourself from falling debris.
  • If you are in danger from falling objects, and you can move safely, crawl for additional cover under a sturdy desk or table.
  • Stay away from glass, windows, outside doors and walls, and anything that could fall, such as light fixtures or furniture.
  • Hold on to any sturdy covering so you can move with it until the shaking stops. Stay where you are until the shaking stops.
  • If you are in bed: Stay there and Cover your head and neck with a pillow. At night, hazards and debris are difficult to see and avoid; attempts to move in the dark result in more injuries than remaining in bed.
If you are outdoors when the shaking starts, move away from buildings, street lights, and utility wires. Once in the open, “Drop, Cover, and Hold On.” Stay there until the shaking stops. This might not be possible in a city, so you may need to duck inside a building to avoid falling debris.
If you are in a moving vehicle, stop as quickly and safely as possible and stay in the vehicle. Avoid stopping near or under buildings, trees, overpasses, and utility wires. Proceed cautiously once the earthquake has stopped. Avoid roads, bridges, or ramps that the earthquake may have damaged.
After the Earthquake
  • When the shaking stops, look around. If there is a clear path to safety, leave the building and go to an open space away from damaged areas.
  • If you are trapped, do not move about or kick up dust.
  • If you have a cell phone with you, use it to call or text for help.
  • Tap on a pipe or wall or use a whistle, if you have one, so that rescuers can locate you.
  • Once safe, monitor local news reports via battery operated radio, TV, social media, and cell phone text alerts for emergency information and instructions.
  • Be prepared to “Drop, Cover, and Hold on” in the likely event of aftershocks.
  • If you are in bed: Stay there and Cover your head and neck with a pillow. At night, hazards and debris are difficult to see and avoid; attempts to move in the dark result in more injuries than remaining in bed.
  • If you are in a Tsunami Hazard Zone: Walk inland or to higher ground as soon as it is safe to do so. Do not wait for official notification. Stay away from the coast until officials permit you to return.

As with any emergency, always listen to the instructions given by local emergency management officials.

In the event of a tsunami, which usually allows time for official warning, coastal residents should have an emergency plan prepared in advance and be ready to activate it.

After an earthquake, a loud ocean roar, or the water receding unusually far exposing the sea floor are all nature’s warnings that a tsunami may be coming.
If you observe any of these warning signs, immediately walk to higher ground or inland. A tsunami may arrive within minutes and damaging surges may continue for eight hours or longer.
Stay away from coastal areas until officials permit you to return.


A tsunami kit is part of an overall family emergency plan, and should also be prepared well in advance of a tsunami's arrival.

Provisions should include enough supplies to last three days for each member of the family. If possible, have supplies ready for a longer period of time, because isolation could last for up to seven days.

The following provisions are recommended as a minimum for the Kit:

  • Map of area showing an agreed meeting spot in case of separation and the nearest safe shelter
  • Family and emergency contact information
  • Basic first aid kit
  • Water and non perishable food (three to seven day supply)
  • Flashlight
  • Battery powered radio
  • Extra batteries
  • Medical supplies and medications
  • Extra cash
  • Blankets/bedding
  • Personal hygiene items (soap, toothpaste, toothbrush, hand wipes, sanitizer)
  • Copies of important personal documents in waterproof container (proof of address, insurance policy in, birth certificate, passports, medication list, deed to home, proof of address)
  • Cell phones with chargers

It is very important that the entire family understands what is in the plan and their role in executing it.

Practicing emergency drills regularly can go a long way in helping families be prepared for a tsunami.


It is a violation of state law (RCW 70.54.090) to attach signs and other items to utility poles.

Pacific County PUD asks for the public's cooperation in keeping signs, posters and other items off power poles in the interest of safety and lower maintenance costs.

Nails, staples, tape and rope used to attach signs to the poles present a physical hazard to the linemen, and they also can damage a lineman's electrically insulated safety gear.

A tiny puncture in a lineman's gloves can expose him to severe shock from electric power lines.

Raymond Office

Telephone: (360) 942-2411
Email: North County Customer Service
Naselle: (360) 484-7454

405 Duryea St.
PO Box 472
Raymond, WA 98577
FAX - (360) 875-9388
TDD - 942-5949

Office Hours: Mon.-Fri. 8:00AM to 5:00PM

Long Beach Office

Telephone: (360) 642-3191
Email: South County Customer Service


9610 Sandridge Road
PO Box 619
Long Beach, WA 98631
FAX - (360) 642-9389
TDD - 642-3243

Office Hours: Mon.-Fri. 8:00AM to 5:00PM