Existing Customers


    Remember to keep your contact information up to date in case of emergency.




Adjusting Payment Methods


  • The District's ACH Authorization Form can be used to update checking or savings account information. If you would like to cancel your ACH payment an ACH Cancellation Form is available. These forms are also available at your local office. New ACH sign ups (enrolled in paperless billing) are also eligible for the $20 Bill Credit Program.

  • Adjustments to RCC or ACH can be made by logging into Smarthub on the PUD website or on the Smarthub Mobile App. Please note, the District cannot make adjustments to RCC in the office due to PCI compliance.
  • Click Here for instructions on updating your automatic payment and creating a Smarthub account.

  • A recurring payment can be adjusted by calling 1-844-829-1962 however, a payment is required to do so.


  • Raymond Office

    Telephone: (360) 942-2411
    Email: North County Customer Service
    Naselle (Local Only): (833) 484-7454

    405 Duryea St.
    PO Box 472
    Raymond, WA 98577
    FAX - (360) 875-9388
    Hearing & Speech Impaired Dial 711

    Office Hours: Mon.-Thu. 7:00AM to 6:00PM


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    Long Beach Office

    Telephone: (360) 642-3191
    Email: South County Customer Service


    9610 Sandridge Road
    PO Box 619
    Long Beach, WA 98631
    FAX - (360) 642-9389
    Hearing & Speech Impaired Dial 711

    Office Hours: Mon.-Thu. 7:00AM to 6:00PM