Payment Assistance

Project Warm Heart allows customers to donate to a fund to help needy customers pay their electric bills, as well as helping customers who cannot get help elsewhere.

Donations are accepted any time and may be included with your electric bill. For customers who wish to contribute to Project Warm Heart on a regular basis, the PUD will automatically add any amount you wish to contribute to your electrical bill.

Project Warm Heart is administered by Crisis Support Network and all funds collected are used exclusively for this program.

If you are interested in donating to this program please complete the below form and return it to your local office:

Warm Heart Information & Donation Form

If you are looking to receive help from the Warm Heart Program please contact your local PUD office.

The PUD offers an averaged equal monthly payment plan. 
Payments are based on the previous twelve month usage and are adjusted annually based on actual use. 
The optimum time to start the budget program is in April.  This is the time of year when we evaluate the average yearly bills.  Your account should ideally form a credit balance in the summer and fall months which will carry over to help pay higher winter billings. Any usage over the estimate will be the responsibility of the customer. 
This program is especially helpful to customers who are on a fixed monthly income.
Senior (62 and over) and/or disabled customers who fall within the federal poverty guidelines may qualify for a discount of up to 40% of the electric bill (maximum $300 annually).

Applications for the program are available at both PUD offices.

Applications must be renewed every two years.

Raymond Office

Telephone: (360) 942-2411
Email: North County Customer Service
Naselle (Toll Free): (833) 484-7454

405 Duryea St.
PO Box 472
Raymond, WA 98577
FAX - (360) 875-9388
Hearing & Speech Impaired Dial 711

Office Hours: Mon.-Thu. 7:00AM to 6:00PM

Long Beach Office

Telephone: (360) 642-3191
Email: South County Customer Service

9610 Sandridge Road
PO Box 619
Long Beach, WA 98631
FAX - (360) 642-9389
Hearing & Speech Impaired Dial 711

Office Hours: Mon.-Thu. 7:00AM to 6:00PM